WEN Themes Pvt. Ltd. provides website and software services to you subject to the following Terms and Conditions (“T&C”), which may be updated from time to time without notice. You can review the most current version of the T&C any time on this page. By purchasing subscription to wenthemes.com, you confirm that you have read, understood and agree to the terms and condition described below. If you do not agree with any of these terms, you are prohibited from using or accessing this website and any of our products.
All our WordPress themes and plugins are licensed under the GNU general public license. Please check your license.txt in your theme folder after you download it. See http://www.gnu.org/licenses/gpl.html
All our premium themes comes with initial 1 year of Subscription. This means that you can download the updates and get private support forum access till 1 year of purchase date. But after one year, you will need to renew your subscription in order to continue downloading updates and get private support forum access. But this subscription has nothing to do with the usages of the theme to your site. You can use it in your site as long as you want it without renewing your subscription.
Our themes are guaranteed to run on the latest stable version of WordPress. We cannot guarantee they will function with all 3rd party components, plugins or web browsers. We reserves the right to reject support requests for problems that occur after theme files have been modified or third party plugins have been installed.
Theme Support is about helping you to install, configure and tweak your theme, and make small modifications to make the theme better suited to your needs. It is not about making heavy customizations or creating additional features. Furthermore we don’t offer support for WordPress itself, nor do we provide support for any third-party plugins you might choose to use with your theme. You should NOT expect customization for functionality not already provided within your theme.
We will check the support forums usually every workday (Monday through Friday), and sometimes on weekends. But please do not expect to get a reply on Saturday and Sunday. Please keep in mind that due to the time difference instant support may not be possible. We will try to reply to your questions normally within 24 hours during the support times.
Theme Support is provided only on the Support Forum. We do not give any support via e-mail, comments, Twitter, Facebook or any other means. This is the most efficient way to have all support questions at one place which makes it easier for us to keep track of all your questions.
It is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Our themes are developed and fine-tuned for WordPress 4.1 or higher, any version prior to that may have problems with some theme functionality. The minimal requirement for our products is the same as WordPress, which is currently PHP 5.2 and MySQL 5.0 (requirements). See http://wordpress.org/about/requirements/
Our themes have been tested to work on Firefox, Google Chrome, Safari and Internet Explorer 10 and above.
Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 15 days of purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue.
WEN Themes reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, a subscription (or any part thereof) with or without notice.
Third Party Links
We may link to third party websites from our own website. We have no control over, and are not responsible for, these third party websites or their use of your personal information. We do not endorse, recommend or vouch for the security of such websites. We recommend that you review their terms of service and privacy policies before accessing and using the third party site.
Photos Copyright Info
When viewing the theme demos you will see several photographic images used. These photos serve as example images and also can be used by you. None of our themes come packaged with any copyrighted photography. The photos used in the demos are GPL licensed and can be used accordingly.
Ownership and Liability
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of wenthemes.com.